Delivery & Collection
Will my equipment arrive ready to use?
Yes, everything is fully charged, cleaned and tested before it leaves our warehouse. It’ll be ready for you to enjoy straight away!
What happens if I'm not in when my order arrives?
Someone needs to be in when your parcel is due to be delivered as we will need a signature. Alternatively, via the tracking link, you will have the option to leave your delivery with a neighbour or in a safe place. However, we cannot be held liable ...
Can I reschedule my collection?
If you do need to reschedule the collection, let us know at the latest on the morning of the scheduled collection. We'll get in touch with our courier and get this sorted for you, providing the driver hasn't already left. However, this may incur an ...
What do I need to do to prepare my items ready for collection?
The items will be collected the next working day after your event. You'll receive a message (text or email depending on the contact details we have for you) on the day of collection with your hour delivery slot. If you don't receive this by 10am, ...
Can I collect from your warehouse?
Yes, you can arrange this with a sales rep. We would just need you to send over a scan of photo ID and a copy of a utility bill to confirm your identity. You can collect from our warehouse between 9am and 5:30pm, Monday to Friday. Come on down to: 1 ...
When can you deliver/collect?
Our standard delivery/collection is between 9am and 5pm, Monday-Friday. We can do some more specific deliveries, at an extra cost. In the UK (England, Scotland & Wales excluding Scottish Highlands and Islands) we can deliver: By 10:30am for £22 +VAT ...
Can the delivery & collection address be different?
Yes, as long as there is someone at each address to sign for the delivery/collection, it's no problem at all! Just let us know when you make your booking and drop us a confirmation email to hello@silentdiscoking.com.
How does delivery & collection work?
We will use a fully tracked courier to deliver the equipment a clear working day before your event. You will receive a message (via email or text depending on the contact details we have for you) that will specify your 1 hour delivery window. If you ...