What do I need to do to prepare my items ready for collection?
The items will be collected the next working day after your event. You'll receive a message (text or email depending on the contact details we have for you) on the day of collection with your hour delivery slot. If you don't receive this by 10am, please get in touch and we'll chase your local depot for you.
Please pack the items as careful as they were delivered to you. Seal the storage containers with the cable ties we provided to you so the equipment doesn't escape and ensure all delivery labels are removed so you don't get everything sent back to your address again!
Please do note that you will be liable for any damage to the equipment that happens in transit as a result of poor packing.
Can I reschedule my collection?
If you do need to reschedule the collection, let us know at the latest on the morning of the scheduled collection. We'll get in touch with our courier and get this sorted for you, providing the driver hasn't already left. However, this may incur an ...
How does delivery & collection work?
We will use a fully tracked courier to deliver the equipment a clear working day before your event. You will receive a message (via email or text depending on the contact details we have for you) that will specify your 1 hour delivery window. If you ...
Will my equipment arrive ready to use?
Yes, everything is fully charged, cleaned and tested before it leaves our warehouse. It’ll be ready for you to enjoy straight away!
What if I need technical support?
We do provide technical guides with setup instructions in the boxes of the equipment we send you. These are also available on the website and... right here: technical guide. Don't say we never give you anything... If you're still a little bit stuck ...
Can the delivery & collection address be different?
Yes, as long as there is someone at each address to sign for the delivery/collection, it's no problem at all! Just let us know when you make your booking and drop us a confirmation email to firstname.lastname@example.org.