Can I reschedule my collection?
If you do need to reschedule the collection, let us know at the latest on the morning of the scheduled collection. We'll get in touch with our courier and get this sorted for you, providing the driver hasn't already left. However, this may incur an additional cost.
An additional days hire charge will be applied for every day that a collection is delayed as a result of a missed collection so please ensure someone is available to sign for the collection on the day. This is your responsibility to arrange even if you left the equipment with a third party.
How does delivery & collection work?
We will use a fully tracked courier to deliver the equipment a clear working day before your event. You will receive a message (via email or text depending on the contact details we have for you) that will specify your 1 hour delivery window. If you ...
Can the delivery & collection address be different?
Yes, as long as there is someone at each address to sign for the delivery/collection, it's no problem at all! Just let us know when you make your booking and drop us a confirmation email to email@example.com.
What do I need to do to prepare my items ready for collection?
The items will be collected the next working day after your event. You'll receive a message (text or email depending on the contact details we have for you) on the day of collection with your hour delivery slot. If you don't receive this by 10am, ...
When can you deliver/collect?
Our standard delivery/collection is between 9am and 5pm, Monday-Friday. We can do some more specific deliveries, at an extra cost. In the UK (England, Scotland & Wales excluding Scottish Highlands and Islands) we can deliver: By 10:30am for £22 +VAT ...
Who's contact details shall I give you?
Please provide us with the full name, mobile number and email address for whoever will be accepting the delivery of your equipment and handing out the collection.