How does delivery & collection work?
We will use a fully tracked courier to deliver the equipment a clear working day before your event. You will receive a message (via email or text depending on the contact details we have for you) that will specify your 1 hour delivery window. If you don't receive this by 10am on the day of expected delivery, please get in touch (call 0207 0603 653 or email email@example.com
) and we will get hold of your DPD depot for you.
Your equipment will then be collected the next working day after your event. Again, you'll receive a message with your hour collection window.
Someone will need to be present to sign for both delivery and collection of our equipment.
Can the delivery & collection address be different?
Yes, as long as there is someone at each address to sign for the delivery/collection, it's no problem at all! Just let us know when you make your booking and drop us a confirmation email to firstname.lastname@example.org.
What do I need to do to prepare my items ready for collection?
The items will be collected the next working day after your event. You'll receive a message (text or email depending on the contact details we have for you) on the day of collection with your hour delivery slot. If you don't receive this by 10am, ...
Can I reschedule my collection?
If you do need to reschedule the collection, let us know at the latest on the morning of the scheduled collection. We'll get in touch with our courier and get this sorted for you, providing the driver hasn't already left. However, this may incur an ...
I haven't received my order on the scheduled delivery date!
If you haven't received a message by 10am with your hour delivery slot, please get in touch. We can chase your local DPD depot for you. If your order has not been delivered on the expected date, please get in touch with us as soon as possible. Our ...
How does the system work?
The whole system itself is very simple to use and set-up - it's what we call, "Plug and Play" technology! Our transmitters (Donkey, Parakeet, Parrot, Hawk and Falcons) are the beating-heart of our systems. Just plug your audio device into our ...