What if I need technical support?
We do provide technical guides with setup instructions in the boxes of the equipment we send you. These are also available on the website and... right here: technical guide. Don't say we never give you anything...
If you'd feel more comfortable, you can borrow a skilled Technician to assist with setting up and distributing your headphones on the day from £150 for up to 5 hours.
Prices of Techs can vary depending on how far they need to travel to reach you.
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How many headphones do we need?
Silent Discos are usually very popular, we would recommend having a set of headphones for every attendee. The headsets last around 8-10 hours. If your event is longer than 10 hours, we would recommend hiring 2 headsets per attendee.
Do I need to pay a deposit?
No, we don't require a deposit. However, full payment needs to be received in full, 7 days before your equipment is dispatched to avoid any unnecessary delays.
When do I need to pay?
Payment needs to be received in full, 7 days before your equipment is dispatched to avoid any unnecessary delays.
What do I need to do to prepare my items ready for collection?
The items will be collected the next working day after your event. You'll receive a message (text or email depending on the contact details we have for you) on the day of collection with your hour delivery slot. If you don't receive this by 10am, ...
What frequencies does your equipment use?
Our standard equipment works on the following frequencies: 863-865Mhz - please avoid using any other equipment on these frequencies to avoid technical issues. The lights on the headsets indicate which channel of audio you're tuned into. The LED ...