I haven't received my order on the scheduled delivery date!
If you haven't received a message by 10am with your hour delivery slot, please get in touch. We can chase your local DPD depot for you.
If your order has not been delivered on the expected date, please get in touch with us as soon as possible. Our phone lines are available 24/7 for assistance. Please give us a buzz on 0207 0603 653 or drop us an email at email@example.com.
Can I amend my order at a later date?
Sure thing! Up to 14 days before your event, you can increase or decrease the quantities of equipment by up to 20% of your original order quantities.
I'm missing something from my order!
We send our items in separate parcels, you'll be told how many boxes to expect upon order confirmation. Headphones arrive in black boxes and all the other equipment arrives in blue boxes. If all has not arrived by the end of your expected delivery ...
How does delivery & collection work?
We will use a fully tracked courier to deliver the equipment a clear working day before your event. You will receive a message (via email or text depending on the contact details we have for you) that will specify your 1 hour delivery window. If you ...
Can the delivery & collection address be different?
Yes, as long as there is someone at each address to sign for the delivery/collection, it's no problem at all! Just let us know when you make your booking and drop us a confirmation email to firstname.lastname@example.org.
How can I pay for my order?
You can pay through the website, over the phone, via bank transfer or by using Paypal. We accept all major credit and debit cards. Don’t worry, your details will remain safe. Your security is important to us.