What happens if I lose or break any equipment?
There is a charge for all missing/broken equipment. We may offer a discretionary 50% discount if the invoice is paid within 8 days of issue. Please see our terms and conditions for full information (the link is at the bottom of this page).
If any headphones or other equipment are missing or damaged beyond economic repair, you agree to pay us the replacement costs at the following rates:
- Bob Headphones - £30 +VAT each
- Harry Headphones - £35 +VAT each
- Donkey Transmitters - £49.99 +VAT each
- Falcon, Parakeet and Hawk Transmitters - £149.99 +VAT each
- Sennheiser G3 Transmitters - £499 +VAT each
- 16 Head Charge Packs/Doug Storage Containers - £24.99 +VAT each
- Microphones - £99.99 +VAT each
- iPods/tablets or similar - £149.99 +VAT each
Other equipment (including mixers, lighting, loudspeakers, etc.) will be charged as standard at new RRP for the same or equivalent replacement.
What frequencies does your equipment use?
Our standard equipment works on the following frequencies: 863-865Mhz - please avoid using any other equipment on these frequencies to avoid technical issues. The lights on the headsets indicate which channel of audio you're tuned into. The LED ...
What is the range of the equipment?
The range of the equipment does vary depending on the transmitter. In an ideal environment, the standard transmitters we supply will offer a range of 100-150m. The optimum ranges of each individual transmitter is as follows: Parakeet/Parrot - 50m ...
Are your headphones compatible with my existing equipment?
It does depend... let us know the frequencies your equipment works on and we can look into this for you. Failing that, the brand and model of the equipment and we can put our best investigative hats on and do some digging!
What is the battery life on the equipment?
When you hire equipment from us, it is delivered fully charged and ready to go. On a full charge, our headphones with the built-in lithium-ion rechargeable batteries typically last up to 8-10 hours and our rechargeable transmitters last up to 5 ...
What happens if I'm not in when my order arrives?
Someone needs to be in when your parcel is due to be delivered as we will need a signature. Alternatively, via the tracking link, you will have the option to leave your delivery with a neighbour or in a safe place. However, we cannot be held liable ...