I'm missing something from my order!

I'm missing something from my order!

We send our items in separate parcels, you'll be told how many boxes to expect upon order confirmation. Headphones arrive in black boxes and all the other equipment arrives in blue boxes.

If all has not arrived by the end of your expected delivery day, please give us a buzz on 0207 0603 653 or drop us an email at hello@silentdiscoking.com.

We need to know if you're missing any equipment so when it comes to collecting everything back in, we don't hold you responsible for lost equipment that you never received!
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    • Something has arrived broken, what shall I do?

      We do take the utmost care to ensure your equipment arrives intact. But, if something does arrive broken, please contact us straight away! Give us a buzz on 0207 0603 653 or drop us an email at hello@silentdiscoking.com. If you've received any broken ...
    • I’m not in the UK, can I order from you?

      Yes! Silent Disco King deliver Wireless Headphone systems all over the world. At the time of writing, Silent Disco King has supplied headphones to the United Kingdom, France, Germany, Netherlands, Denmark, Finland, Sweden, Spain, Italy, Cyprus ...
    • Can I amend my order at a later date?

      Sure thing! Up to 14 days before your event, you can increase or decrease the quantities of equipment by up to 20% of your original order quantities.
    • What happens if I'm not in when my order arrives?

      Someone needs to be in when your parcel is due to be delivered as we will need a signature. Alternatively, via the tracking link, you will have the option to leave your delivery with a neighbour or in a safe place. However, we cannot be held liable ...
    • I haven't received my order on the scheduled delivery date!

      If you haven't received a message by 10am with your hour delivery slot, please get in touch. We can chase your local DPD depot for you. If your order has not been delivered on the expected date, please get in touch with us as soon as possible. Our ...